Delete your account

Bottom line: email us from the address on your account and we delete the account and its data. No retention tricks, no winding phone tree.

How to request deletion

Send an email to support@creditgps.ca with the subject line "Account deletion request", from the email address your Credit GPS account is registered under. That's the whole process. We confirm receipt, verify the request came from your account email, and complete the deletion within 30 days (usually much sooner).

What gets deleted

Your Credit GPS account (sign-in identity).
All linked financial-institution connections. We revoke our access at the provider (Plaid), which invalidates the connection tokens.
The account and balance data we stored to compute your recommendations.
Your subscription, if you have one — we cancel it as part of deletion, so you won't be billed again.

What we may retain

Records we're legally required to keep, kept no longer than required: payment and tax records tied to past subscription charges (handled by our payment processor, Stripe), and records of the deletion request itself. These are retained for compliance, not for marketing or product use. Details in our privacy policy.

Before you go

Deleting your account doesn't affect your credit or anything at your bank — it only removes your data from Credit GPS. If something wasn't working, we'd like to know: the same address, support@creditgps.ca, reaches a human who reads everything.